Last Updated: 13 July 2026
Payment Terms
Payment is due upon receipt unless otherwise agreed in writing (including recurring billing arrangements).
Accepted payment methods include check, cash, ACH bank transfer, credit/debit card, or Venmo (@MakingMends).
- By providing a payment method, you authorize us to charge that method for all amounts due, including service charges, recurring charges, fees, and outstanding balances.
If you choose to save a card on file, it will be stored securely by our payment processors (including Housecall Pro and Stripe).
- Overdue invoices will accrue interest at the rate of 2% per month (24% per annum), calculated on a daily basis (or the maximum rate permitted by applicable law) on the unpaid principal balance until paid. Accounts more than 30 days past due may be referred to collections. Customers are responsible, to the fullest extent permitted by law, for all reasonable costs of collection, including attorney fees, court costs, collection agency fees, and other expenses incurred in collecting overdue amounts.
- Advance payment may be required for some parts. Order cancellations will be processed at our discretion, and may be subject to fees for restocking, return shipping, handling, or administrative costs.
- A service call/diagnostic fee will apply regardless of whether repair is completed.
Liability Disclaimer
Making Mends Appliance Repair is not responsible for damage caused by misuse, neglect, improper installation, or work performed by other parties.
We are not liable for consequential or incidental damages, including loss of food, time, income, or use of the appliance.
- Our total liability is limited to the amount paid for the service provided.
Dryer Vent Cleaning Services
Making Mends LLC provides dryer vent cleaning services only. We do not perform dryer vent installation, modification, repair, replacement, reconstruction, or code compliance services unless specifically authorized and legally permitted.
Dryer vent cleaning is not a code compliance inspection. While our technicians may note visible concerns as a courtesy, we do not guarantee identification of all defects, hazards, code violations, installation deficiencies, concealed conditions, airflow issues, or safety concerns.
The customer acknowledges that the dryer vent system may contain pre-existing defects, damage, improper installation, code violations, deterioration, disconnections, restrictions, unsafe conditions, or other deficiencies that are outside the scope of cleaning services.
Cleaning may reveal pre-existing defects or hidden conditions that were not previously visible, including disconnected duct sections, deteriorated materials, damaged supports, failed tape joints, crushed ducts, restrictions, or improper installations. If unsafe or defective conditions are discovered, service may be suspended and recommendations may be provided. Customer remains solely responsible for any repairs, corrections, permits, inspections, or code compliance work required.
Making Mends LLC assumes no responsibility for the design, installation, condition, code compliance, maintenance history, or performance of the dryer vent system before, during, or after cleaning.
General Service Terms
Appliances must remain assembled and installed until the technician arrives, unless otherwise approved in advance. Additional fees may apply.
Some issues are not immediately diagnosable. In cases such as faulty control boards, all other potential causes must be ruled out before confirmation.
Special-order parts may require an additional trip fee for return installation. No additional charge applies for regularly stocked or standard-ordered parts.
- For in-shop repairs, customer-transported appliances, or any service where Making Mends does not maintain continuous custody and control of the appliance, we test applicable appliance functions at the time service is completed when reasonably possible. We are not responsible for damage or changes in appliance operation resulting from transportation, moving, installation, utility connections, or conditions at the installation location. If an appliance requires additional diagnosis after transport or installation, standard diagnostic and repair charges may apply.
Appliances with unsafe conditions including unsafe venting, electrical, plumbing, gas, structural, sanitation, or access conditions may incur additional charges or refusal of service.
- Customer is responsible for providing safe and reasonable access to the appliance.
Appointments require access to the appliance and either (a) an adult present at the scheduled time or (b) prior authorization for entry without anyone present. If access is not provided, an appointment is missed, or changes are made with insufficient notice, we reserve the right to charge a cancellation or trip fee to recover lost time and scheduling costs. Any applicable fees may be charged to the customer or, for tenant-occupied properties, directly to the on-site tenant.
- We reserve the right to refuse or discontinue service at our discretion, including but not limited to unsafe working conditions, harassment, lack of access to the appliance, or situations that violate applicable laws or these Terms.
Customers are responsible for ensuring appliances are used only for their intended purpose and in accordance with manufacturer instructions.
Laundry appliances are intended only for normal laundering of washable clothing, towels, bedding, and similar washable textiles. Customers must not wash or dry items contaminated with flammable materials, oils, solvents, chemicals, excessive debris, sharp objects, hard objects, pet waste, construction materials, or other materials that may damage the appliance or create unsafe conditions.
Customers are responsible for checking and emptying all clothing and laundry items prior to use or service. Damage caused by foreign objects including but not limited to coins, screws, nails, pens, tools, metal objects, lighters, ammunition, cosmetics, debris, or items left in pockets is not covered under warranty or liability.
Customers are responsible for maintaining safe, code-compliant utility connections and venting systems. Dryer vent systems must be reasonably safe, functional, properly maintained, and capable of providing adequate airflow for appliance operation.
Making Mends LLC may refuse or discontinue service, installation, rental, activation, or reconnection where unsafe, damaged, restricted, non-compliant, or hazardous conditions exist.
- Customer is responsible for verifying property owner approval where required.
- To help us serve all customers efficiently, please provide at least one business day’s notice if you need to reschedule. Appointments canceled with less than one business day’s notice, missed appointments, appointments where no responsible adult is present, or appointments where access to the appliance is not provided may incur cancellation and/or trip fees at Making Mends’ discretion.
Warranty Terms
Repairs may include a limited warranty as stated on your receipt, covering only the specific parts and labor recorded in our database.
Warranty Conditions:
Appliance must be installed correctly and used as intended.
Appliance must be kept clean and properly maintained.
- Dryer Vent Requirements:
- Dryer vent systems must be properly installed, maintained, and compliant with applicable building code, manufacturer requirements, and industry safety standards.
- Vent systems must be free of excessive lint buildup, restrictions, crushing, disconnection, improper materials, unsafe conditions, or other defects that may affect airflow or safe operation.
- Failure to maintain a safe and code-compliant dryer vent system may void warranty coverage and may result in refusal or discontinuation of service.
- Damage caused by restricted, improper, unsafe, or non-code-compliant venting is not covered.
- Self-cleaning or other extreme high-heat oven functions void coverage.
- Electrical connections must be properly grounded and suitable for the appliance.
Warranty claims require inspection. If the issue is unrelated to the original repair or outside coverage, a separate diagnostic fee will apply.
Warranty does not cover misuse, neglect, unrelated issues (plumbing, venting, electrical), or conditions beyond our control.
Cleaning and routine maintenance (e.g., water filters) are not covered.
Warranty is subject to part availability.
- Warranty is non-transferable and applies only to the original customer and service address.
- Failure to meet these conditions may void warranty coverage.
- Commercial appliances, and appliances installed or used in commercial, multi-user, rental, or other non-residential applications, may be excluded from warranty coverage or subject to different warranty terms, at Making Mends LLC’s sole discretion.
Estimates
- Diagnostic findings and repair recommendations are based on the appliance condition at the time of diagnosis. Reconnection to power, gas, or water, as well as use, operation, modification, movement, service, or any other change in appliance condition before repair is performed, may invalidate the diagnosis, requiring additional diagnosis before repair can be performed.
- Estimates are valid for 30 calendar days from the date issued and subject to change thereafter.
- Final cost may vary based on conditions discovered during repair, including additional failed components, concealed damage, or changes in appliance condition since diagnosis.
- Making Mends warrants repairs only for failures related to the diagnosed condition and repair performed. Warranty coverage does not apply to subsequent failures caused by changes in appliance condition occurring after diagnosis.
Agreement
By scheduling or accepting service, you agree to these Terms and Conditions.
Terms may be updated periodically and will apply to future services, with the most current version available on our website.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state courts of Madison County, Idaho, or the appropriate federal court located in Idaho.
- If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
- Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.
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